Monthly Archives: June 2017

Knowledge The Significance Of Childhood Education

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Template Business Plan

There are lots of benefits that a business owner can reap out of acquiring free business plan template because it can be used to create an effective and well-crafted business plan. These free templates are available if you will choose the free business startup kit by Victor Holman. It can help you a lot of in this fast paced business world. If you are just starting with your business, it can help you to accomplish tasks efficiently without any problems. There are many things that must be done. Maybe you are thinking why it is given for free. The reason for it is because the person behind it wants to share his knowledge, expertise, and experienced in building a successful business. XXBR2 There are important things that one needs to keep in mind if they want to outgrow their business from small to big time. Small businesses think that they do not need help from business consulting companies because they are just testing out the water to see if it will work. However, it is better to start the business with good intention of making it successful by hiring the service of the best business consulting Washington DC. All businesses regardless of size are in need of basic promotions as well as marketing ideas. If you want to make a profit, then experience and expert business consulting services are designed to accomplish this task for you. It is better if you can find one that can handle all sorts of industry. XXBR2 Another great thing that consulting services can offer is mapping out of business plan. This is the best service that you can get from them as they can assists you in mapping out a huge plan for the future of your business. It is very rare for a business to find success without a strong, stable and long term business plan. This is one of the basic things that a business needs in order to prosper. A good businessman already knows where and how they want to proceed. However, there are any who needs assistance in this part because of lack of knowledge and experience. In this case business consulting Washington DC can help guide you from the start. XXBR2 Services from a good business consulting services can be rendered at any stage, but it is more effective if you will hire them at the beginning of your journey. This is for you and the business consulting company to work hand in hand in making the right decisions. With free business plan template from a reputable business consultant, then there is no need for you to alter business decisions in the future. When business plan has been established then their service does not need to stop there. You can invite them for brainstorming sessions and consultations in case you need to do a he business decision that can affect the stability of the company. With the help of a business consultant, then you can focus more on other important aspect of the business like product development. XXBR2


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Business Management Software

Every business functions through a range of disciplines, sales and marketing, operational skills, purchasing and management. Small business accounting software is an essential tool to bring financial control to the business. No matter how skilled and well trained the business every small business needs a full range of functions to reach the highest levels of success. XXBR2 Liquidity is a first lesson in business to make certain that business has sufficient cash to trade the next day. Failing to meet this target and the business is finished which is why financial control which can be provided by accounting software should be regarded by the small business management as an essential piece of kit. XXBR2 Suitable small business software is available to suit every type of business and can vary from a simple spreadsheet arrangement to sophisticated databases. The choice to adopt a solid financial control system is vital to make certain sales are high enough to generate profits, gross margins are sufficient, expenses are controlled, net profits are generated, cash flow is under control and losses can be identified and reversed or halted. No large business would survive without a sophisticated system of financial control and small businesses have the same requirements albeit on a different scale but mostly with more devastating effects. XXBR2 Operating the finance function of a small business may seem to be an administrative burden but is actually a vital tool to assist the generation of safer stronger profits growth and the early warning system of dealing with problems if the business does not perform. XXBR2 Use the small business accounting software to update the financial records at least once each month. With sales recorded every mo peaks and troughs in performance are obvious and can then be examined to replicate those actions that produced higher sales levels and cut out those actions which produced lesser results. The result hopefully being sustained sales growth. XXBR2 Record all the costs each mo and as with sales the trend to higher costs or more efficient cost control will be evident from the financial accounts. Also of importance will be the profit margin being achieved and this can be viewed against the level of sales and justified. Statistically small businesses run by born salesmen achieve high sales but at the cost of lower margins while businesses run by accountants tend to achieve higher profit margins but with lower sales. XXBR2 This statistical fact is true as is also the fact that most small businesses are run by neither accountants nor salesmen but by the skilled worker applying their trade or area of expertise. By using a small business accounting software the entrepreneur can judge what he would like the figures to show against what they actually show and take the necessary action to change the future and produce the desired result. Without financial control the entrepreneur works in the dark depending on hunches more than financial facts. XXBR2 No matter how good or bad a business is the cash flow or lack of it might well determine future growth or in the worst case scenario, poor liquidity can affect survival. Several small businesses that do not use a small business accounting solution package and run into difficulties have often been in financial problems for many months before it is obvious as reductions in profitability are hidden by extended credit from suppliers or tightening credit lines with customers. XXBR2 Small business accounting software can indicate which parts of the business are doing well, where action is needed if underperforming and may also indicate where action needs to be taken. Accurate control of money owed in and money owed out is extremely difficult without the info to know how crucial these figures are. Underperformance can be critical and the earliest warning provided by a small business accounting package can alert the management to make corrective changes and improve financial performance. XXBR2 A disadvantage of small business accounting software is that it may sound like a foreign language to non accountants but it does not have to be difficult to use. Accounting software using a database can require some bookkeeping skills but there are other alternatives. A small business accounting software solution written on excel spreadsheets that produces all the main requirements with all transactions visible can be an great solution for the small businesses with little or no bookkeeping or accounting knowledge and experience. XXBR2


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Business Planning Services

Do you have plans for your business? Do they include forecasting for sales or closing current prospects? This article will provide you info about business planning and ask you a series of questions about forecasting. Whether you’re an executive, a manager or a team leader, the following info will be beneficial to you. XXBR2 Let’s assume that your forecast consists of sales into existing and new accounts, sales you hope you will make from beating the bushes for suspects and sales already in process to any extent or other. In this strategy, we will look at new business sales; later, we’ll come back to reality, checking sales that have already made it from your suspect to your prospect list. Let’s begin a four-question reality check of your new business forecast. XXBR2 Question 1: What Are Your Projected Sales? Look at the total figure you are projecting in sales from these yet-to-be customers. Now, consider what mix of products/services you project you’ll sell into each of these accounts, and for what margin. Be conservative – don’t project every new sale at the levels of the largest new sale you’ve ever made. Once you have worked this out, divide the value of your average new sale into your total target to get the number of new customers you’re going to need to come in to finish on forecast. XXBR1 Great – now you have a clear picture of your targets for new customers, product mix and revenue/margin figures. Hold those thoughts. Before asking Question 2, look at your sales cycle. XXBR2 For the purpose of this discussion, assume you get your business from quotations or proposals. These quotations/proposals come about as a result of one or a series of one-on-one meetings and/or presentations. Your one-on-ones are a result of initial appointments from lead-generation activity, and your primary source of lead generation is either cold or warm calls. If your deal cycle is different, then simply apply the thinking we’re going to explore to the milestones that characterize your typical sale. From Question 1 you know the number of new deals you need to close to hit the new business figure for this year. What are you doing about closing them? If you’re not investing in enough focused activity, then, regardless of how desirable or possible the result you’ve projected, you just will not hit your numbers. But how can you tell if you’re involved in enough of the right activity to assure your success? That’s the focus of Question 2. XXBR2 Question 2: What’s Your Proposal Hit Rate? Before you can determine the likely effectiveness of your activity plan, you need to do any research. Look into past experience of your typical sales cycle to fine-tune your forecast. The first thing you’ll need to estimate is how many proposals (based on your experience) you’ll have to produce to hit the number of deals you’ve forecast. If you don’t have useful previous performance figures, then estimate conservatively. Err on the side of more rather than fewer proposals. Let’s say you get a 1-in-3 hit rate with your proposals. Then, to close 10 deals, you’ll need requests for 30 proposals. XXBR2 Question 3: How Many Meetings to Get to Proposal? These proposals resulted from one or a series of meetings/presentations and selling activity. What does your previous performance tell you about the number of prospects you need to engage in one or a series of one-on-ones to get one prospect to the proposal stage? How many brand-new suspects do you have to meet before you find one that has an identifiable need for what you offer, the budget, wherewithal and willingness to get a proposal from you? Again, conservative realism is key. If 1 of 2 contacts you meet results in a request for proposal, then your target of 30 proposals demands that you meet at least 60 new people. XXBR2 Question 4: How Many Calls to Get a Meeting? We assumed that you won these meetings from targeted cold or warm calls to suspects identified from your research. How many calls will you need to make? Let’s say you have a 1-in-4 hit rate converting calls to appointments. To get 60 appointments, you’ll need to speak with 240 new prospects. Wrapping this up, let’s say it takes an average of four calls to get each of your target suspects on the telephone after you’ve mailed them. You have 960 calls to make this year! XXBR2 In our example, your modest target of 10 new deals demands that you XXBR1 – make 960 calls to speak with 240 new people! XXBR1 – to get meetings with 60! XXBR1 – to get to the proposal stage with 30 to close 10. XXBR2 When you work out your own forecast, it will uncover the reality of the work before you. If this were your forecast, assuming an even spread of activity over a 250-day business year, you’d need to make about 20 calls to new people per week; meet a new suspect very four days; dispatch a proposal about every eight business days; and close a deal every five weeks. These hard measures are the only objective means to determine the reality of your forecast. Given where you are right now, how are you doing? Are you hitting your call, meeting, proposal and close targets so far this year? Be honest – if you are not meeting those targets, then it’s back to the drawing board. XXBR2 An in-depth look at your forecast will sometimes tell you that you simply don’t have the time or resources to undertake the necessary activity. If the activity level required to hit your numbers is simply impossible, given other commitments like existing account selling, implementation, servicing or any other responsibilities you might have, then you cannot hit your forecast numbers without making changes. Do what needs to be done to hit the key milestones, and do it now! XXBR2 If it’s obvious you will not be able to hit your originally forecast numbers, do something about any mis-projection now. You will never have more of your yr left than you do today! The message is simple. Take a hard look at your forecast for new business, and reduce it using a set of SMART (Specific, Measurable, Achievable, Realistic, Timebound) activity/result milestones that allow you to determine whether you are on or off target. Make your forecast a living tool that ensures your luck by comparing your actual progress against each of these milestones on a daily, weekly, monthly and quarterly basis, and adjust your course if you start to slide off target. Success or failure in sales does not happen by accident. The future is entirely in your hands. XXBR2


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Customer Service Jobs

Historically, customer service was delivered over the phone or in person. Customers did not have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as has been reported, 65% of your business comes from current customers, then in order to stay in business, you best focus on winning the satisfaction and loyalty of those customers. XXBR1 With continued attention on customer service, customer retention, and lifetime value of the customer, it is no surprise that contact centers continue to increase in importance as the primary hub of a customer’s experience. The contact center is still the most common way that customers get in touch with businesses. In fact, Gartner reports 92% of all contact is through the center. XXBR1 While much attention has been focused on the technology and benefits of providing multiple channels for customer contact, little consideration has been directed to handling the human part of the equationtraining Customer and Technical Service Representatives to field more than just telephone communications. With the explosion of e-commerce, the need to reinforce keeping the human element in the equation is paramount. Certainly now more than ever before in history, customer-centric service is a necessity. XXBR1 Twenty five years from now customers will still be human beings, still be driven by desires and needs. Virtual environments do not create virtual customers. Except for the simplest transactions, any customers still need to be connected with and nurtured by a live person. Amazon.com has learned this. They employ hundreds of traditional customer service representatives using phone lines to help customers with questions that cannot be dealt with online. XXBR1 With the ability to handle simple transactions available by using sophisticated, self-service technology, customer calls, faxes, and/or e-mails are more complex, more complicated, sometime even escalated, heightening stress levels. XXBR1 At the same time, research has identified the Customer Service and Technical Representative as one of the ten most stressful jobs in America today, with job stress costing employers an estimated $300+ billion yearly in absenteeism, lowered productivity, rising health insurance costs and other medical expenses (up from $200 + billion just ten years ago.) A recent NIOSH study reported that 50% of employees view job stress as a major problem in their lives–double from a decade ago. XXBR1 Lines of demarcation have blurred and change is rampant in today’s center. Why? Because of our cell phones, voice mail, faxback, PDA’s, and e-mail. We are now more available and accessible than ever before. The lines are no longer clear as to where our jobs or projects begin and endthey can follow us home again and again. XXBR1 In today’s competitive marketplace there is little difference between products and services. What makes the difference–what distinguishes one company from another–is its relationship with the customer. Who has the awesome responsibility for representing themselves, their companies, perhaps their industry in general? Front line representatives. XXBR1 The ability of a company to provide human-to-human connections–back and forth live communication–continues to be critically important. The fact is voice is the most natural and powerful human interface, real time or otherwise. That is not going to change any time soon. To the customer, people are inseparable from the services they provide. Actually, the person on the other end of the phone is the company. It is no wonder, then, that companies with superior people management, invest heavily in training and retraining, reinforcing the human element. XXBR2 Yet customers still leave. The latest statistics on why are: XXBR1 45% because of poor service XXBR1 20% because of lack of attention. XXBR1 This means that 65% of your customers leave because of something your front line is, or is not, doing. XXBR1 15% for a better product XXBR1 15% for a cheaper product and XXBR1 5% other XXBR1 This is the good and the bad news. It is bad news because that’s a high percentage. On the other hand, it is good news because there is something you can do about itit resides on the human side. XXBR1 It is agreed that people, process, and ‘state of the art’ technology are what make companies work. For me, the people process is most important. After all, it is the people who truly make the difference. XXBR1 Never lose sight of the fact that we are human beings, not merely ‘human doings.’ The fact is 70% to 90% of what happens with customers is driven by human nature, having nothing to do with technology. Technology is meant to enable human endeavors, not to disable them. XXBR1 Extraordinary service or lack thereof, separates the good from the great companies. As more and more organizations are turning to the contact center as a strategic player in the competitive landscape, it is in the throes of re-inventing itself to step up to the plate and become the heart of a company’s customer facing operations. XXBR1 Empathetic Responsiveness XXBR1 The ability to put yourself in another person’s shoes and see their point of viewnot agree with them, not make them right and your company wrongbut hear what they are saying. After all, basic needs of all of us are to be heard and treated with dignity and respect. XXBR1 I think of a call as an ABC process. ‘A’ represents the customer presenting their question, request, complaint or problem. ‘C’ is the ultimate resolution. Most times ‘B’ is either skipped or left outbecause of metrics, calls in queue, or simply because you know the answer before the customer is even finished speaking. ‘B’ is where the agent acknowledges what they hearbe it upset, anger, frustration, or fear. Or, a simple ‘thank you for taking the time to call and bring this to our attention.’ After all, if a customer calls in to complain, you have the opportunity/challenge to turn them around. If they don’t call, and only complain to other people, you have no opportunity. Does going through ‘B’ take longer? Not at all. It allows you to move the customer to a more productive interaction and close the call. I’ve heard many customers repeat their opening paragraph (A) over and over, although at the same time the agent is trying to get them to resolution (C). Red alert! Red alert! Acknowledge what is behind the words and you will move them quickly to ‘C.’ I believe you cannot go from A to C without going through B. XXBR1 If all customers wanted just the facts (and any do), they could ascertain the information online. Most customers (people) want the human interaction, someone to hear them, someone to care. A simple, I’m so sorry that was your experience. My name is Rosanne and I’m going to do my best to help you right here and now.” XXBR1 Self Service XXBR1 When asked the question in a recent study, What is the biggest barrier your company encounters to self-service effectiveness?” only 14% of the customers replied they don’t know about it.’ This means that the 86% who do know about it and attempt to use it (1) find it too hard to navigate, (2) cannot find the answers, and/or (3) don’t trust the system or the answers they do find. XXBR1 Research shows that customers prefer to deal with companies who are the most consistently accessible. When customers experience a level of service from email and chat support, for instance, that equals or exceeds voice support, then and only then will they gladly migrate to those channels to resolve their problems and inquiries. XXBR1 To increase customers’ satisfaction, be sure to: XXBR2 1) Phone: Have a ‘zero out’ option on your system XXBR1 2) Website: Have your phone number or a button to speak with a human XXBR1 3) E-mail: Rephrase the issue in the opening paragraph. XXBR1 Purchasing Process XXBR1 In an interview with Delia Passi Smalter, the former publisher of Working Woman and Working Mother magazines, we found very interesting statistics regarding female demographics (Incentive Magazine, 2003). It seems that women are making over 85% of consumer purchases and influencing more than 95% of total goods and services. Smalter distinguishes the purchasing process women and men go through. The biggest one, she says, is that women need to feel more of a connection to the TSR; they need to trust the corporation and the brand. Price becomes secondary. Women take in a lot of information, including recommendations from friends and family, company and brand reputation, feelings about her contact person, and how the brand will impact her life. Not so for men. Men take a systematic approach, allowing outside influence to any degree, but mostly they are focused on price. XXBR1 One of the most influential documents in the world, the U.S. Constitution, begins with “We, the people…” Yes, ‘we the people’ are what makes the difference. XXBR2


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